Stop managing reviews. Start approving them.
Most practices spend hours a week figuring out what to say, worrying about HIPAA, and still missing reviews. Stellarep flips that workflow — a compliant draft is ready and waiting before you even know a review came in. Read it, tweak if you want, post. That's the whole job.
The review backlog is costing you patients — silently.
Most practice managers know they should be responding to every review. Almost none actually are. Here is why — and what it costs.
- ✗Reviews pile up for days or weeks with no response
- ✗Staff spend 8–15 minutes per review just figuring out what to say
- ✗One wrong sentence risks a HIPAA violation
- ✗Multi-location? Different staff at each site = no consistency
- ✗No visibility into which locations are falling behind
- ✗Unanswered low-star reviews drag down your search ranking
- ✓Every new review triggers a ready-to-post draft — automatically
- ✓Approval takes under 10 seconds — just read and click
- ✓Every draft is HIPAA-checked before it reaches you
- ✓Every location shares one inbox, one voice, one standard
- ✓Real-time coverage score per location — nothing hides
- ✓Google rewards active responders with better local visibility
Review coverage
Time per response
Avg. response time
Multi-location visibility
One click. All locations. All reviews.
Connect your Google Business Profile and every location you manage is immediately visible in a single dashboard. Existing reviews sync instantly. New ones appear within the hour. You don't install anything, and nothing posts without your explicit sign-off.
- Works with 1 location or 50 — same setup
- Existing review history imports automatically
- Read-only until you choose to post — zero risk
- Add or remove locations anytime from Settings
All Locations
4 activeDowntown Clinic
Northside Practice
Westlake Medical
Riverside PT
The team here is absolutely wonderful. Been coming for three years and they always make me feel cared for. Highly recommend!
Thank you so much for your kind words, Jennifer! We truly appreciate your continued trust and are so glad our team has made you feel welcomed. We look forward to seeing you again!
Waited 40 minutes past my appointment time with no explanation. Billing was also confusing. Expected better.
Thank you for sharing your experience, David. We're sorry your visit didn't meet the standard you deserve. We take concerns about wait times and billing clarity seriously — please reach out so we can make this right.
Great care as usual. Only suggestion would be more parking. Staff is always professional and kind.
Thank you for the feedback and kind words, Sarah! We appreciate your loyalty and will pass along your parking suggestion to our team. See you at your next visit!
Open the app to a queue of ready-to-post responses.
The moment a new review lands on any of your locations, a professional, personalized response is prepared in your practice's voice — checked for HIPAA safety before you see it. Your inbox doesn't fill up with open questions. It fills up with ready answers.
- Responses match the tone of the review — empathetic for complaints, warm for praise
- Every draft is screened for HIPAA risk before it reaches your inbox
- Low-star reviews are flagged as priority so nothing critical gets missed
- Works the same whether you have 10 reviews a month or 300
What this replaces
Your staff shouldn't have to know HIPAA line-by-line. Stellarep does.
A well-meaning response to a 1-star review can confirm a patient's identity, disclose a treatment, or reference a condition — all in one sentence. Those violations carry fines up to $50,000 each. Stellarep's HIPAA review layer runs on every single draft before it reaches your inbox, so you never have to choose between responding promptly and responding safely.
- Every draft is checked for 12 HIPAA risk categories before you see it
- High-risk reviews get a detailed explanation of exactly what to avoid
- Safe alternative language is built directly into the draft
- Compliance score your administrator can actually reference
This review may reference clinical information. Our draft avoids all disclosures:
"Thank you for sharing your experience. We're sorry your visit didn't meet the high standard we hold ourselves to. We take all feedback seriously and would like the opportunity to address your concerns directly. Please reach out to our office at your convenience."
Downtown Clinic
stellarep.ai/r/downtown-clinic
Patient review flow
A QR code at checkout. New reviews by morning.
Each location gets a unique QR code and review link that sends patients directly to your Google listing. Print it, frame it at the front desk, add it to receipts — patients tap, review, done. No account creation. No patient data. Zero HIPAA exposure. The page is fully compliant with both Google's content policy and the FTC's review solicitation rules — every patient sees the same Google link, no filtering, no gatekeeping.
- Unique QR code + shareable link per location — download in one click
- Patients go straight to Google — all ratings welcome, nothing filtered out
- Copy-paste text templates for SMS, email, and front-desk scripts included
- No patient name, DOB, or contact info collected — zero HIPAA surface area
Why this matters for search ranking
Google publicly states that businesses with more reviews and consistent responses rank higher in local search results. More volume + better coverage = more patients finding you first.
The Operational Picture
What actually changes when every review gets answered
Google publicly encourages businesses to respond to every review. The practices that actually do it see measurable results — not someday, but within weeks.
Better local search ranking
Google's own guidance confirms that businesses that respond to reviews appear more prominently in local search. Every response is a signal that your practice is active and engaged.
more bookings at practices with consistent review responses
Higher average star rating
Responding to low-star reviews professionally is the single most effective way to mitigate their impact. It shows potential patients you listen and take action.
of patients read a business's responses before choosing a provider
Zero HIPAA exposure
Every response that goes through Stellarep has been reviewed for HIPAA risk. Your compliance officer gets a defensible trail. Your staff stays in their lane.
compliance score across all responses generated to date
"When you reply to reviews, it shows that you value your customers and their feedback. High-quality, positive reviews from your customers can improve your business's visibility."
Google Business Profile
Official Help Documentation
For Practice Groups & DSOs
One inbox. Every location. The same standard — everywhere.
When you're running 5 locations, one office manager can't watch every Google profile. When you're running 20, it's impossible without a system. Stellarep gives headquarters full visibility into every location's review status — and every location gets the same consistent voice and compliance protection.
HQ gets the full picture
- Live coverage % per location — see who's behind instantly
- Response rate trends across the entire portfolio
- Average rating by location, by month
- HIPAA risk flags surface to the top automatically
Every location stays on-brand
- Consistent tone and voice across all locations — not whoever's at the front desk
- New staff at any location immediately have the same quality responses available
- No rogue responses posted without approval — human sign-off required everywhere
- Add a new location in Settings — it's in the system in under a minute
All Locations Overview
Avg. response rate across portfolio: 96%
Downtown Clinic
Northside Practice
Westlake Medical
Riverside PT
South End Dental
Feels like autopilot. You're always the pilot.
Stellarep handles the work of monitoring, drafting, and organizing. You handle the judgment. Nothing posts to Google without your explicit approval — ever.
Stellarep handles
- Monitoring all locations 24/7
- Detecting new reviews within the hour
- Drafting compliant, personalized responses
- Flagging HIPAA risk before you see the draft
- Sorting the queue by priority
- Organizing by location
You handle
- Reading the draft (takes ~8 seconds)
- Tweaking if you want to personalize
- Clicking Approve & Post
- That's it.
Nobody handles
- Anything posts automatically
- Responses without your approval
- Patient data collection
- Responding to reviews on your behalf without your knowledge