Built for Urgent Care & Walk-In Clinics

Patients pick urgent care clinics from Google — in under 60 seconds.

When someone needs urgent care, they search Google, scan reviews, and pick the highest-rated clinic nearby. StellaRep.ai makes sure your reviews are answered, professional, and HIPAA-safe — so you win that split-second decision.

No credit card required · Takes about 60 seconds · Includes 5 free AI replies

stellarep.ai/dashboard
Review Coverage Score
68%
Reply Safety Score
5.8/10
Reply rate by location2 of 5 above 80%
Wait time complaints unanswered8 found
Unreplied low-star reviews19 pending
5 free replies ready
HIPAA-safe, drafted by AI, ready to publish
Built for urgent care & walk-in clinicsHIPAA-compliant workflowsMulti-location visibilityFree audit in 60 seconds5 AI replies included

Urgent care is a snap decision. Your reviews make or break it.

⏱️

High volume, low response rates

Urgent care clinics see more patients — and get more reviews — than most specialties. But the volume makes it nearly impossible to respond to every one manually.

⚠️

Frustrated patients leave detailed reviews

Long waits, unexpected bills, and high-stress situations lead to emotional reviews that mention symptoms, diagnoses, and treatments — making safe responses critical.

🏥

"When patients are in pain or worried, they search Google and pick the nearest clinic with the best reviews. If your reviews are unanswered — especially the negative ones — they scroll right past you."

Free Audit

Your free audit shows exactly where reviews are costing you patients

📊

Overall response rate

⭐

Unreplied negative reviews

📍

Location-by-location performance

🚨

Risky reply patterns

📋

Estimated monthly backlog

Then StellaRep.ai generates your first 5 replies free.

How It Works

From audit to action in one session

1
🔍

Scan your Google reviews

Enter your clinic name. StellaRep pulls your reviews, reply rates, and response history across all locations in seconds.

2
📋

See your gaps and flagged replies

Get a clear breakdown of unanswered reviews, wait-time complaints, billing concerns, and location-level performance.

3
🚀

Publish your first AI-generated replies

StellaRep drafts HIPAA-safe, empathetic responses you can review, edit, and post — right from the dashboard.

Multi-Location

Built for urgent care chains, not just single clinics

Location
Rating
Reply Rate
Unreplied ★1-3
Risk
FastTrack Urgent Care
4.5
84%
4
Low
CityMed Walk-In Clinic
4.1
48%
12
High
QuickCare Medical Center
3.7
22%
21
High
Northside Urgent Care
4.6
91%
2
Low
Community Immediate Care
4
56%
9
Medium

What StellaRep does after the audit

🔔

Detects new reviews automatically

Get notified within hours, not days.

✍️

Drafts HIPAA-safe replies

AI trained on healthcare compliance patterns.

🛡️

Flags risky response language

Catches PHI leaks before they go public.

🎨

Keeps brand voice consistent

Same professional tone across every location.

📊

One place for review replies

Single dashboard for your whole team.

Pricing

Plans for single clinics, growing networks, and enterprise operations

Starter

$69/mo
  • 1 location
  • 100 replies/month
  • Basic risk scan
  • 2-hour detection
Most Popular

Pro

$129/mo
  • 2–5 locations
  • Unlimited replies
  • 1-hour detection
  • Team access
  • Brand voice
  • Location dashboard

Group

$249/mo
  • 6–15 locations
  • Unlimited replies
  • Portfolio scoring
  • Risk monitoring across locations
  • Priority support

Enterprise

Custom
  • 16+ locations
  • API access
  • SSO
  • Onboarding
  • Compliance review
  • Dedicated support

Frequently Asked Questions

Does StellaRep work for urgent care and walk-in clinics?
Absolutely. StellaRep is built for all healthcare verticals including urgent care centers, walk-in clinics, and after-hours facilities. Our AI understands the fast-paced nature of urgent care and generates responses that address common concerns about wait times, billing, and care quality.
How do the free replies work?
When you run a free audit, StellaRep analyzes your reviews, shows your gaps, and generates up to 5 AI-drafted replies ready to post. No credit card required. If you want more, upgrade to a paid plan.
Urgent care reviews often mention specific symptoms. Can the AI handle that?
Yes. Our AI is trained specifically for healthcare contexts. It knows never to confirm, deny, or reference any symptoms, diagnoses, or treatments mentioned by reviewers — even when patients describe their own visit in detail. Every response stays HIPAA-safe.
We have multiple locations. Can we manage them all in one dashboard?
Absolutely. StellaRep is built for multi-location operations. The Pro plan covers 2–5 locations, and the Group plan handles up to 15 — with portfolio-wide scoring and location-by-location dashboards so you can see which sites need attention first.
Our biggest complaint is wait times. Will the AI handle those reviews well?
Wait time complaints are one of the most common review types for urgent care. Our AI generates empathetic, professional responses that acknowledge the frustration without making excuses or confirming any specific visit details. It redirects concerned patients to contact your office directly.
How long does setup take?
About 60 seconds for the free audit. To connect your Google Business Profile for ongoing monitoring, setup takes about 2 minutes per location.

See where your urgent care clinic is missing replies — and fix the first few for free

Includes portfolio scan + 5 AI replies to get started