Patients pick their eye doctor based on Google reviews. Are yours answered?
In a market where every optical shop accepts similar insurance plans, reviews are the differentiator. StellaRep.ai scans your practice's Google reviews, identifies response gaps, flags risky reply patterns, and generates professional AI responses — so you can focus on patient care, not reputation management.
No credit card required · Takes about 60 seconds · Includes 5 free AI replies
When every practice accepts the same insurance, reviews decide who wins.
Competitors who engage online win patients
Optical practices that respond to reviews consistently rank higher on Google and build more trust. Silence sends patients to the practice down the street that actually replies.
Staff replies can accidentally disclose patient info
A well-meaning response that mentions a diagnosis, prescription, vision therapy plan, or contact lens issue can create HIPAA liability — even if the patient brought it up first.
"76% of patients use online reviews as the first step in finding a new healthcare provider. For eye care, where patients often choose based on convenience and trust, a single unanswered complaint about wait times or lens quality can redirect dozens of patients."
— Software Advice Patient Survey
Free Audit
Your free audit reveals where patients are losing confidence
Overall response rate
Unreplied negative reviews
Location-by-location performance
Risky reply patterns
Estimated monthly backlog
Then StellaRep.ai generates your first 5 replies free.
How It Works
From audit to action in one session
Scan your Google reviews
Enter your practice name. StellaRep pulls your reviews, reply rates, and response history in seconds.
See your gaps and flagged replies
Get a clear breakdown of unanswered reviews, emotionally charged feedback, and location-level performance.
Publish your first AI-generated replies
StellaRep drafts HIPAA-conscious, professional responses you can review, edit, and post — right from the dashboard.
What StellaRep does after the audit
Detects new reviews automatically
Get notified within hours, not days.
Drafts HIPAA-conscious replies
AI trained on eye care communication.
Flags risky response language
Catches PHI disclosures before they go public.
Keeps brand voice consistent
Same professional tone across every location.
One place for review replies
Single dashboard for your whole team.