Your front desk can't manage Google reviews. Your patients expect someone to.
The biggest reputation problem in primary care isn't negative reviews — it's the hundreds that go unanswered. Stellarep gives every physician group a single inbox, consistent voice, and zero HIPAA risk across every location.
No credit card required · Takes about 60 seconds · Includes 5 free compliant replies
| Location | Rating | Reply Rate | Unreplied | Risk |
|---|---|---|---|---|
| Riverside Family Medicine | 4.5★ | 71% | 6 | Medium |
| Greenfield Internal Medicine | 4.3★ | 48% | 12 | High |
| Northside Multi-Specialty Group | 4.6★ | 85% | 3 | Low |
| Lakewood Primary Care | 4.1★ | 39% | 16 | High |
| Summit Health Partners | 4.7★ | 91% | 2 | Low |
Primary care groups have a review problem hiding in plain sight
Volume nobody has time for
High patient volume means high review volume. Most front desks don't have the bandwidth to monitor Google, draft responses, and stay compliant.
One wrong reply, big risk
Confirming a patient visit, mentioning a referral, or acknowledging a condition in a review response can trigger HIPAA exposure. Staff don't always know where the line is.
Free Audit
Your free audit shows exactly where you're losing trust
Overall response rate
Unreplied negative reviews
Location-by-location performance
Risky reply patterns
Estimated monthly backlog
Then Stellarep prepares your first 5 replies free.